Job Description
Join our award-winning team as a Night Front Desk Agent at Milwaukee Grand Hotel! We're seeking a dynamic hospitality professional to deliver exceptional guest experiences during our overnight operations. This role is perfect for detail-oriented individuals who thrive in a fast-paced environment and value creating memorable stays for our diverse clientele. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in one of Milwaukee's premier luxury destinations.
Responsibilities
- Manage guest check-ins/checkouts with precision and efficiency
- Handle reservation inquiries and modify bookings using Opera PMS
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Conduct nightly audits and prepare shift reports
- Maintain security protocols and monitor property access
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight hours
- Valid Wisconsin driver's license (for va duties if applicable)
- Flexible availability including weekends and holidays
- Basic knowledge of Milwaukee attractions and services
- High school diploma or equivalent required