Job Description
Join our award-winning team at Grand Hospitality Group in Oklahoma City! We're seeking charismatic Front Desk Agents to create memorable guest experiences. This part-time role offers flexible scheduling, competitive pay, and opportunities for career growth within our luxury hotel chain. If you're passionate about hospitality and thrive in dynamic environments, we want to meet you.
Responsibilities
- Deliver exceptional guest service through check-in/out procedures and concierge assistance
- Manage reservation systems and optimize room assignments for maximum occupancy
- Handle guest inquiries with professionalism and resolve issues promptly
- Process payments accurately using POS systems and maintain financial records
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Uphold brand standards through meticulous attention to detail in all interactions
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months customer service experience in hotel or retail environment
- Proficiency with reservation software (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively during peak check-in periods
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of local attractions and transportation options