Job Description
Embark on an exciting hospitality career at Grand Bay Resort & Spa! We're seeking passionate entry-level professionals to join our dynamic team in sunny Tampa. As a Hotel Agent, you'll be the first point of contact for guests, delivering exceptional service while working flexible shifts including evenings, weekends, and holidays. No prior experience required – we provide comprehensive training to help you thrive in this rewarding role. Enjoy competitive pay, employee benefits, and opportunities for growth within our luxury resort. Join us to create memorable experiences while building your future in the thriving Tampa hospitality industry!
Responsibilities
- Provide exceptional guest service at the front desk, check-in/check-out procedures, and reservation management
- Handle guest inquiries, complaints, and requests with professionalism and efficiency
- Process payments, maintain accurate billing records, and reconcile daily transactions
- Collaborate with housekeeping, maintenance, and dining teams to ensure seamless guest experiences
- Operate property management systems and maintain organized guest records
- Assist with valet services, concierge duties, and special event support as needed
- Uphold resort standards for cleanliness, safety, and brand consistency
Qualifications
- High school diploma or equivalent required; college coursework preferred
- Strong communication and interpersonal skills with a customer-first mindset
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer proficiency and comfort with learning new systems
- Positive attitude, reliability, and attention to detail
- Ability to stand/walk for extended periods and lift up to 25 lbs
- Valid Florida driver's license (for valet duties)
- Previous customer service experience a plus but not required