Job Description
Join our award-winning team at the Raleigh Grand Hotel and launch your career in hospitality! We're seeking passionate, customer-focused individuals to deliver exceptional guest experiences in our luxurious downtown property. As an Entry-Level Hotel Associate, you'll gain hands-on experience in front desk operations, guest services, and hotel operations while working alongside industry professionals. We offer comprehensive training, career advancement opportunities, and a supportive work environment designed to help you thrive. If you're ready to grow with us in the heart of Raleigh's vibrant hospitality scene, apply today!
Responsibilities
- Deliver exceptional customer service at the front desk, including check-in/check-out procedures and guest inquiries
- Manage room reservations and maintain accurate guest records in our property management system
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction and operational efficiency
- Handle guest complaints with professionalism and escalate complex issues to management
- Process payments and manage cash drawer with accuracy
- Assist with concierge services, including local recommendations and transportation arrangements
- Participate in daily briefings and ongoing training programs
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Strong communication and interpersonal skills
- Ability to work flexible shifts, including weekends and holidays
- Proficiency in basic computer applications and willingness to learn property management systems
- Attention to detail and problem-solving abilities
- Positive attitude and team-oriented mindset
- Must be able to stand for extended periods and lift up to 25 lbs