Job Description
Join our award-winning team at Grand Hospitality Group and launch your career in luxury hospitality! We're seeking passionate, customer-focused individuals to deliver exceptional guest experiences at our flagship downtown Phoenix property. This entry-level role offers comprehensive training, growth opportunities, and a supportive environment to develop your skills in hotel operations.
As a key member of our front-of-house team, you'll create memorable moments for business and leisure travelers while working alongside industry professionals. We value integrity, teamwork, and attention to detail – qualities we'll nurture through our development programs.
Responsibilities
- Deliver outstanding guest service at check-in/check-out and throughout guest stays
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and dining teams for seamless operations
- Respond to guest requests and resolve issues promptly using our service recovery protocols
- Maintain accurate records in our property management system
- Uphold brand standards and cleanliness policies in all public areas
- Assist with special events and VIP guest arrangements
Qualifications
- High school diploma or equivalent required
- Previous hospitality experience preferred but not required
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with a solutions-oriented mindset
- Basic computer proficiency with willingness to learn new systems
- Ability to work flexible shifts including weekends and holidays
- Valid Arizona driver's license and reliable transportation
- Fluency in English; Spanish language skills a plus