Job Description
Join our dynamic hospitality team at Grand Hotel Oakland as a Front Desk Agent! We're seeking energetic individuals to deliver exceptional guest experiences in the heart of California's vibrant Bay Area. This entry-level role offers comprehensive training, career growth opportunities, and a supportive work environment. Perfect for detail-oriented people who thrive in fast-paced settings, you'll be the first point of contact for our diverse clientele. Enjoy competitive pay, benefits, and the chance to build a rewarding career in luxury hospitality.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Manage multi-line phone system and direct guest inquiries to appropriate departments
- Process payments, handle cash transactions, and reconcile daily reports
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Upsell hotel amenities and services to enhance guest experiences
- Maintain a clean, organized front desk area and lobby appearance
- Respond promptly to guest concerns with professionalism and empathy
Qualifications
- High school diploma or equivalent (hospitality certification preferred)
- 1+ years customer service experience in hospitality or retail
- Proficient with property management systems (e.g., Opera, Delphi)
- Exceptional communication and interpersonal skills
- Ability to multitask in a high-pressure environment
- Basic mathematical aptitude for cash handling
- Valid work authorization and ability to work flexible shifts
- Positive attitude and commitment to teamwork