Job Description
Join the vibrant hospitality scene in El Paso! Grand Plaza Hotel is seeking enthusiastic Entry-Level Hotel Associates to deliver exceptional guest experiences. No prior experience required—just your passion for service and a desire to grow with our award-winning team. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in the heart of Texas.
Responsibilities
- Provide warm, efficient check-in/check-out services for hotel guests
- Manage reservations, room assignments, and guest inquiries
- Assist with luggage handling and guest transportation coordination
- Collaborate with housekeeping and maintenance teams for seamless operations
- Maintain accurate guest records and billing information
- Resolve guest concerns promptly with a solutions-oriented approach
- Support event setup and banquet services as needed
Qualifications
- High school diploma or equivalent (GED)
- Basic computer literacy and POS system familiarity
- Strong communication and interpersonal skills
- Ability to stand/walk for extended periods
- Flexible availability including weekends and holidays
- Customer service experience preferred but not required
- Bilingual (English/Spanish) a plus
- Valid Texas driver's license if transporting guests