Job Description
Embark on an exciting hospitality career with Grand Hospitality Group! We're seeking passionate individuals to join our award-winning team in San Jose, CA. As an Entry-Level Hotel Associate, you'll deliver exceptional guest experiences while gaining hands-on training in hotel operations. Enjoy competitive pay, comprehensive benefits, and clear pathways for advancement within our growing luxury hotel portfolio.
Responsibilities
- Deliver outstanding guest service at the front desk, including check-ins, check-outs, and concierge support
- Handle guest inquiries and resolve service issues with professionalism and empathy
- Process reservations using our property management system
- Collaborate with housekeeping, maintenance, and food service teams
- Maintain accurate records of guest transactions and preferences
- Uphold brand standards through cleanliness and operational excellence
- Participate in daily team briefings and training sessions
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 0-2 years of customer service or hospitality experience
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic proficiency with hotel management software
- Flexible availability including weekends and holidays
- Valid driver's license and reliable transportation
- Positive attitude and strong problem-solving abilities