Job Description
Join our award-winning team at Grand Hospitality Group and launch your career in the vibrant hospitality industry! We're seeking passionate entry-level professionals to deliver exceptional guest experiences in our luxury Charlotte property. As an Entry-Level Hotel Associate, you'll be the first point of contact for our guests, ensuring seamless operations while developing valuable skills in customer service, operations, and team collaboration. With competitive pay, flexible shift options, and clear advancement paths, this role is perfect for motivated individuals ready to grow in a dynamic environment. What we offer: Comprehensive training, employee discounts, wellness programs, and opportunities for career progression within our expanding portfolio.
Responsibilities
- Provide exceptional front desk services including check-in/check-out, guest inquiries, and reservation management
- Deliver outstanding customer service across all guest touchpoints (lobby, dining, amenities)
- Operate hotel systems (PMS, POS) efficiently while maintaining accurate records
- Collaborate with housekeeping, maintenance, and food service teams to ensure smooth operations
- Address guest concerns promptly and professionally with solution-oriented approaches
- Uphold brand standards through meticulous attention to detail in all interactions
- Participate in daily briefings and contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 0-2 years experience in customer service or hospitality environment
- Strong communication and interpersonal skills with a guest-first mindset
- Ability to work flexible shifts (evenings, weekends, holidays)
- Basic proficiency with hotel management software and Microsoft Office
- Physical ability to stand/walk for extended periods and lift up to 25 lbs
- Valid driver's license may be required for some property services
- Must pass background check and drug screening