Job Description
Join Boston's premier luxury hospitality destination! The Boston Marriott Downtown seeks exceptional talent to elevate our guest experience. As a Front Desk Agent, you'll be the cornerstone of our world-class service, delivering personalized interactions that create memorable stays in the heart of America's most historic city. Enjoy competitive benefits including health coverage, career development programs, and exclusive hotel discounts. Our commitment to excellence matches our dedication to your growth.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservations and optimize room assignments using Marriott's OPERA system
- Resolve guest inquiries and complaints with prompt, solutions-oriented communication
- Coordinate with housekeeping, maintenance, and F&B teams for seamless operations
- Upsell premium rooms, suites, and hotel amenities to maximize revenue
- Maintain accurate guest profiles and preferences in CRM systems
- Execute emergency procedures and ensure safety compliance
Qualifications
- Minimum 2 years luxury hotel front desk experience required
- Proficiency with Marriott OPERA or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced, high-volume environments
- Valid Massachusetts Food Handler's License preferred
- Fluency in English; Spanish proficiency highly valued
- Flexible availability including weekends and holidays
- Professional appearance and polished customer demeanor