Job Description
Are you looking for an exciting career in the heart of Oklahoma City? The Grand Plaza Hotel Oklahoma City is currently seeking enthusiastic and dedicated individuals to join our front-of-house team as Entry-Level Hotel Associates.
We pride ourselves on delivering world-class hospitality and creating memorable experiences for every guest who walks through our doors. This is a fantastic opportunity for those starting their career in the hospitality industry to learn the ropes and grow within a dynamic environment.
Why Join Us?
- Competitive hourly pay ($15 - $18/hr)
- Comprehensive training programs
- Employee discounts on dining and spa services
- Career advancement opportunities
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to all guests upon arrival, ensuring a positive first impression.
- Guest Services: Assist guests with check-in and check-out procedures, answer inquiries, and provide directions or local recommendations.
- Communication: Handle incoming phone calls and emails professionally, transferring messages or resolving issues promptly.
- Operations Support: Support the front desk operations by maintaining the lobby area, managing key cards, and assisting with luggage or special requests.
- Problem Solving: Address guest complaints or concerns with patience and empathy, escalating complex issues to management when necessary.
- Team Collaboration: Work closely with housekeeping, maintenance, and culinary teams to ensure seamless hotel operations.
Qualifications
- Education: High School Diploma or GED required.
- Experience: Previous experience in hospitality, customer service, or retail is preferred but not required (Entry Level position).
- Skills: Basic computer proficiency and knowledge of POS systems is a plus.
- Communication: Excellent verbal and written communication skills in English.
- Attitude: A friendly, outgoing, and service-oriented personality with a professional appearance.
- Schedule: Ability to work flexible shifts, including weekends, nights, and holidays.