Job Description
Join our dynamic team at Grand Plaza Hotel as a Front Desk Agent in the heart of Los Angeles! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences during day, evening, and overnight shifts. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a vibrant urban environment. If you thrive in fast-paced settings and prioritize guest satisfaction, apply now to become part of our award-winning team!
Responsibilities
- Manage check-in/check-out procedures with speed and accuracy
- Handle guest inquiries and resolve complaints professionally
- Process payments and maintain financial transaction records
- Coordinate with housekeeping and maintenance teams
- Operate hotel management systems (e.g., Opera, Fidelio)
- Upsell hotel amenities and services
- Monitor security protocols and emergency procedures
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong communication and problem-solving skills
- Ability to work flexible shifts (days, evenings, weekends)
- Proficiency in reservation software and MS Office
- High school diploma or equivalent required
- Valid California driver's license preferred
- Multilingual abilities (Spanish/Chinese) a plus