Job Description
Join Boston's premier luxury hospitality destination as a Front Desk Agent at The Grand Hotel Boston. We're seeking charismatic professionals to deliver exceptional guest experiences in our historic downtown location. This role is perfect for hospitality enthusiasts who thrive in dynamic environments and value creating memorable moments. Enjoy competitive compensation, premium benefits, and career growth opportunities in one of America's most vibrant cities.
Responsibilities
- Deliver personalized guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries with precision
- Act as primary point of contact for guest requests and emergency situations
- Collaborate with housekeeping and maintenance teams to ensure seamless operations
- Utilize property management systems (PMS) for accurate record-keeping
- Upsell premium amenities and services to enhance guest satisfaction
- Maintain strict confidentiality of guest information and financial data
Qualifications
- Minimum 1 year luxury hotel front desk experience preferred
- Exceptional communication and conflict resolution skills
- Proficiency in Opera or similar property management systems
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Massachusetts Food Handler's certification (or willingness to obtain)
- Fluency in English; multilingual abilities a significant plus
- Impeccable grooming standards and professional demeanor
- Proven ability to multitask in high-pressure situations