Job Description
Are you passionate about creating memorable guest experiences? Grand Plaza Hotel & Suites is seeking a dynamic Entry Level Hotel Associate to join our award-winning team in the heart of New York City. In this pivotal role, you will be the first point of contact for our esteemed guests, setting the tone for a flawless stay. We pride ourselves on excellence, and we are looking for individuals who are eager to learn, grow, and represent our brand with distinction.
As a member of our front-of-house team, you will work in a fast-paced, luxury environment where your attention to detail and hospitality skills will shine. We offer comprehensive training programs designed to launch your career in the hospitality industry.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
- Check-In/Out: Process guest registrations, manage room keys, and handle check-out procedures efficiently.
- Reception Support: Answer multi-line phone systems professionally and transfer calls to appropriate departments.
- Lobby Management: Maintain the cleanliness and organization of the lobby, seating areas, and front desk.
- Concierge Assistance: Provide information regarding local attractions, dining, and transportation options.
- Administrative Tasks: Assist with filing, data entry, and maintaining the front desk inventory.
Qualifications
- Education: High school diploma or GED required; hospitality or business coursework is a plus.
- Experience: Previous customer service experience is preferred, but we welcome enthusiastic entry-level candidates.
- Communication: Excellent verbal and written communication skills with a professional telephone manner.
- Interpersonal: Strong customer service orientation with a friendly and approachable demeanor.
- Availability: Ability to work flexible shifts, including weekends, holidays, and evenings.
- Technical: Basic computer proficiency and familiarity with property management systems.