Job Description
Join Boston's premier luxury hospitality destination as Senior Hotel Manager at The Beacon Hill Hotel & Spa. Lead our award-winning team in delivering unparalleled guest experiences while driving operational excellence in one of America's most vibrant cities. This executive role combines strategic leadership with hands-on management of daily hotel operations, including P&L oversight, staff development, and guest satisfaction initiatives. We seek a visionary leader passionate about hospitality innovation to elevate our already exceptional standards.
Responsibilities
- Oversee all hotel operations including front desk, housekeeping, F&B, and concierge departments
- Develop and implement strategic plans to maximize revenue and guest satisfaction metrics
- Manage $5M+ annual budget with rigorous cost control and resource optimization
- Lead, mentor, and develop a diverse team of 75+ hospitality professionals
- Ensure compliance with brand standards, safety regulations, and sustainability initiatives
- Collaborate with marketing to drive occupancy rates and enhance brand reputation
- Resolve complex guest issues with discretion and service excellence
Qualifications
- 10+ years progressive hotel management experience with luxury brands
- Proven track record in P&L management exceeding $3M annual revenue
- Strong leadership skills with ability to inspire high-performance teams
- Expertise in revenue management and yield optimization strategies
- Exceptional problem-solving and crisis management capabilities
- Deep knowledge of Boston's hospitality market and competitive landscape
- CHIA or similar advanced hospitality certification preferred