Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Hotel Chicago. We're seeking energetic professionals to deliver exceptional guest experiences through seamless check-in/out, personalized assistance, and proactive problem-solving. Enjoy competitive pay, flexible shifts, and opportunities for advancement in a vibrant downtown location. Perfect for students and career changers seeking work-life balance!
Responsibilities
- Manage guest check-in/out procedures with accuracy and efficiency
- Handle reservation inquiries, modifications, and room assignments
- Process payments and maintain accurate financial records
- Resolve guest concerns promptly with professionalism and discretion
- Coordinate with housekeeping, maintenance, and security teams
- Utilize PMS software (Opera) for daily operations
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Proficiency in reservation systems and MS Office
- Ability to multitask in fast-paced environments
- Flexible availability including nights/weekends/holidays
- Basic math and cash handling abilities
- Positive attitude and problem-solving mindset