Job Description
Join the vibrant hospitality scene at Grand Plaza Hotels! We're seeking enthusiastic entry-level candidates to kickstart their careers in Seattle's thriving hotel industry. No experience required – we provide comprehensive training and growth opportunities. Work in a dynamic environment where your customer service skills shine while supporting our guests' unforgettable Pacific Northwest experiences. Perfect for career changers, recent graduates, and anyone passionate about creating exceptional moments.
Responsibilities
- Delight guests with warm check-in/check-out experiences and personalized assistance
- Manage room reservations and inquiries via phone/digital platforms
- Coordinate with housekeeping and maintenance teams for seamless operations
- Assist with luggage handling and guest transportation requests
- Process payments and maintain accurate financial records
- Resolve guest concerns promptly and escalate complex issues appropriately
- Participate in daily briefings and maintain service standards
Qualifications
- High school diploma or equivalent (GED)
- Valid Washington State Driver's License (for guest transportation)
- Basic computer literacy and comfort with reservation systems
- Flexible availability including nights, weekends, and holidays
- Exceptional communication and interpersonal skills
- Ability to stand/walk for extended periods and lift up to 25 lbs
- Positive attitude and commitment to teamwork
- No prior experience required – training provided!