Job Description
Join the vibrant heart of Chicago's hospitality scene at Grand Plaza Hotel! We're seeking a dynamic Full-Time Front Desk Agent to deliver exceptional guest experiences in our luxury downtown property. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries with precision and warmth. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most exciting cities.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle reservation inquiries, modifications, and room assignments efficiently
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments accurately and maintain secure cash handling procedures
- Coordinate with housekeeping, maintenance, and valet teams for guest requests
- Utilize yield management techniques to maximize occupancy and revenue
- Prepare daily reports and maintain accurate guest records
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency in property management systems (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively during peak periods
- Basic knowledge of Chicago attractions and transportation
- Valid Illinois driver's license preferred
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required