Job Description
Welcome to Metro Guest Services, where we define modern hospitality through exceptional guest experiences. We are currently seeking a dynamic and personable Front Desk Agent to join our high-performing team in Minneapolis, MN.
As the first point of contact for our guests, you will set the tone for their entire stay. We pride ourselves on a culture of excellence, providing comprehensive training and a supportive work environment. If you are looking for an immediate hire opportunity where your customer service skills can shine, we want to hear from you.
Responsibilities
- Execute smooth check-in and check-out procedures while ensuring guest satisfaction.
- Manage high-volume phone lines and respond to guest inquiries via email and chat with professionalism.
- Maintain a welcoming and organized lobby environment to enhance the guest experience.
- Process payments, resolve billing discrepancies, and handle cash handling with accuracy.
- Assist with reservation management and room assignments using Property Management Systems (PMS).
- Provide personalized recommendations for local dining and attractions.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a front desk or guest services role is preferred.
- Excellent verbal and written communication skills with a strong focus on customer service.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- Proficiency in Microsoft Office Suite and property management software (e.g., Opera, StayNTouch).
- Strong problem-solving abilities and attention to detail.
- Professional appearance and a positive, energetic attitude.