Job Description
Join our dynamic team at Grand Plaza Hotel in downtown Chicago! We're seeking energetic entry-level professionals to deliver exceptional guest experiences through flexible shift work. Perfect for career starters in hospitality, this role offers comprehensive training, competitive benefits, and opportunities for growth in a luxury environment. Work alongside industry leaders while serving diverse clientele in the heart of the Windy City.
Responsibilities
- Greet and assist guests with check-in/out procedures efficiently
- Manage room status and coordinate housekeeping requests
- Handle guest inquiries and resolve service issues promptly
- Operate hotel systems (PMS, POS) for reservations and billing
- Maintain cleanliness and organization of public areas
- Collaborate with security and maintenance teams during shifts
- Adhere to safety protocols and emergency procedures
Qualifications
- High school diploma or equivalent (GED)
- Basic computer proficiency with POS systems
- Flexible availability for day/night/weekend shifts
- Strong communication and problem-solving skills
- Ability to stand/walk for extended periods
- Previous customer service experience preferred
- Valid work authorization in the US required
- Positive attitude and team-oriented mindset