Job Description
Join our award-winning hospitality team as a Front Desk Agent at the Grand Manhattan Hotel! We're seeking enthusiastic, service-oriented individuals with no prior experience to create memorable guest experiences in the heart of NYC. As the first point of contact, you'll be the face of our luxury property, handling check-ins, managing reservations, and ensuring seamless guest satisfaction. We provide comprehensive paid training and flexible shift schedules including evenings, weekends, and holidays. If you're passionate about people and ready to start your hospitality career, apply today!
Responsibilities
- Efficiently manage guest check-in/check-out processes using property management systems
- Handle reservation inquiries and modifications with exceptional attention to detail
- Resolve guest concerns promptly and escalate issues to management when needed
- Process payments and maintain accurate financial transaction records
- Collaborate with housekeeping, concierge, and security teams
- Uphold brand standards through consistent professional appearance and conduct
Qualifications
- No prior experience required - comprehensive training provided
- High school diploma or equivalent (GED)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and customer focus
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer literacy and comfort with learning new software
- Must be authorized to work in the United States