Job Description
Start your hospitality career with Grand Hospitality Group! We're seeking enthusiastic Entry-Level Front Desk Agents to join our dynamic team at our Raleigh location. This is a perfect opportunity for career growth in the hotel industry with competitive pay and flexible shift schedules. As a key member of our guest experience team, you'll be the first point of contact for our valued guests, ensuring exceptional service from check-in to check-out.
We offer comprehensive training, advancement opportunities, and a supportive work environment. If you're a people person with a positive attitude and desire to grow in hospitality, we want to meet you!
Responsibilities
- Check guests in/out efficiently using property management systems
- Handle guest inquiries, requests, and resolve issues promptly
- Process payments and manage cash/credit transactions accurately
- Coordinate with housekeeping and maintenance departments
- Maintain front desk area cleanliness and organization
- Assist with reservations and room assignments
- Follow all safety and security protocols
- Complete shift reports and handover documentation
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to work flexible shifts (evenings, weekends, holidays)
- Attention to detail and problem-solving abilities
- Professional appearance and friendly demeanor
- Must be able to stand for extended periods