Job Description
Join our award-winning luxury hotel in the heart of Austin! We're seeking passionate Hospitality Associates to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while supporting daily operations. Enjoy competitive pay, comprehensive benefits, and rapid career growth in one of Texas' most vibrant cities. Perfect for recent graduates or career changers seeking a dynamic hospitality career path.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservation systems and optimize room assignments
- Coordinate with housekeeping and maintenance teams for seamless operations
- Resolve guest inquiries with professionalism and discretion
- Execute upselling opportunities for premium services and amenities
- Maintain accurate records using property management systems
- Support event coordination and VIP guest handling
Qualifications
- High school diploma or equivalent required
- Customer service experience preferred but not mandatory
- Proficiency in hospitality software systems (e.g., Opera, Cloudbeds)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of hotel operations and safety protocols
- Valid Texas driver's license (if required for property errands)
- Spanish language skills highly desirable