Job Description
Welcome to The Grand Harbor Hotel & Suites, where we pride ourselves on delivering exceptional hospitality experiences. We are currently seeking energetic and friendly individuals to join our team as Hotel Front Desk Associates.
Even if you have no prior hospitality experience, this is the perfect opportunity to start your career in the hotel industry. We provide comprehensive training and mentorship to help you succeed. If you have a warm personality, a strong work ethic, and a desire to learn, we want to meet you.
Why Join Us?
- Competitive hourly wage ($15 - $18/hr)
- Comprehensive paid training program
- Health, dental, and vision insurance available
- Employee discounts on dining and hotel services
- Career advancement opportunities within the company
We are looking for a team player who can represent our brand with professionalism and warmth. Come grow with us in the heart of Chicago!
Responsibilities
- Greet guests warmly and professionally upon arrival and departure, checking them in and out efficiently using our Property Management System (PMS).
- Answer incoming phone calls and emails promptly, responding to inquiries and resolving issues to ensure guest satisfaction.
- Handle cash, credit card transactions, and process room key cards accurately.
- Maintain the cleanliness and organization of the front desk area, lobby, and public spaces to uphold our high standards.
- Assist guests with directions, local recommendations, and special requests to enhance their stay.
- Resolve guest complaints or concerns in a calm, professional, and empathetic manner.
- Collaborate with housekeeping and maintenance teams to ensure rooms and facilities are in top condition.
Qualifications
- High school diploma or GED equivalent is preferred but not required for entry-level candidates.
- Strong interpersonal and communication skills with a friendly and outgoing demeanor.
- Ability to multitask effectively in a fast-paced environment while maintaining attention to detail.
- Basic computer literacy and typing skills.
- Reliable attendance and a positive attitude towards learning new skills.
- Flexibility to work various shifts, including weekends, holidays, and evenings.