Job Description
Step into the exciting world of hospitality with Premier Hospitality Group! We are seeking enthusiastic individuals for our Entry Level Hotel Front Desk Agent positions. This is a fantastic opportunity to start your career in the hotel industry with comprehensive training, shift work flexibility, and rapid advancement potential. Join our dynamic team in Raleigh, NC, and deliver exceptional guest experiences.
Responsibilities
- Greet and check in guests with a warm, welcoming attitude.
- Manage reservations and handle phone inquiries efficiently.
- Process payments and maintain accurate front desk records.
- Provide guests with information about hotel facilities and local attractions.
- Address guest concerns and escalate issues to management when necessary.
- Maintain a clean and organized front desk and lobby area.
- Assist with shift handovers and daily reporting.
Qualifications
- High school diploma or equivalent.
- Excellent communication and customer service skills.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Basic computer proficiency and ability to learn hotel management software.
- Strong problem-solving skills and attention to detail.
- No prior hotel experience required; we provide full training!
- Must be able to stand for extended periods.