Job Description
Are you a welcoming professional looking for a rewarding career in Illinois? Lakeside Hospitality Group is currently seeking a dedicated Front Desk Agent to join our dynamic team. We pride ourselves on providing exceptional guest experiences, and we are looking for someone who shares our passion for hospitality and can thrive in a shift-work environment.
In this role, you will serve as the first point of contact for our guests, ensuring a seamless and memorable stay. We offer competitive pay, comprehensive benefits, and a supportive work culture. If you are ready to advance your career in the hospitality industry, we want to hear from you.
Responsibilities
- Guest Relations: Welcome guests warmly upon arrival, assist with check-in and check-out procedures efficiently, and address any inquiries or special requests promptly.
- Reception Management: Answer incoming calls, route messages, and manage the front desk switchboard to ensure clear and timely communication.
- Security & Access: Monitor security cameras and access points, ensuring the safety and security of guests and property at all times.
- Shift Coordination: Adhere to rotating shift schedules, including evenings, weekends, and holidays, to maintain 24/7 operations.
- Lobby Maintenance: Maintain a clean, organized, and welcoming lobby environment, ensuring all public areas meet our high standards of presentation.
- Administrative Tasks: Process payments, handle mail and packages, and update guest profiles in the Property Management System (PMS).
Qualifications
- Experience: Previous experience in a front desk, reception, or customer service role within the hospitality industry is preferred.
- Availability: Must be flexible to work various shifts, including nights, weekends, and holidays.
- Communication: Excellent verbal and written communication skills with a professional and friendly demeanor.
- Technology: Proficient in using computers and property management software (e.g., Opera, StayNTouch).
- Appearance: Professional appearance and grooming standards are required.
- Education: High school diploma or GED equivalent is required.