Job Description
Are you looking for an exciting career in the heart of New York City?
The Grand Manhattan Hotel is seeking passionate, energetic individuals to join our Front Office team as Entry-Level Hotel Associates. We offer comprehensive training, competitive pay, and a vibrant work environment. No prior hospitality experience is required—just a great attitude and a willingness to learn.
As a member of our team, you will be the first point of contact for our guests, setting the tone for a memorable stay in the Big Apple.
Responsibilities
- Greet and welcome guests with a warm, professional demeanor upon arrival and departure.
- Check guests in and out efficiently, ensuring accurate data entry into our Property Management System (PMS).
- Handle guest inquiries, requests, and complaints with patience and problem-solving skills.
- Manage the front desk operations, including answering multi-line phones and directing calls.
- Process payments accurately and maintain a clean, organized front desk area.
- Assist in coordinating concierge services and local recommendations for visitors.
- Collaborate with housekeeping and maintenance teams to ensure guest room readiness.
Qualifications
- No prior experience necessary; we provide on-the-job training.
- Excellent verbal communication skills in English.
- Strong interpersonal skills with a focus on customer service.
- Ability to work flexible shifts, including weekends and holidays.
- Basic computer literacy and typing skills.
- Professional appearance and grooming standards.
- Enthusiastic attitude and a genuine desire to help others.