Job Description
Join our award-winning hospitality team at Grand Horizon Hotels Phoenix! We're seeking energetic individuals to kickstart their careers in luxury guest services. This entry-level role offers comprehensive training, flexible shift scheduling (days/weekends/overnights), and growth opportunities within our expanding portfolio. Enjoy competitive pay, employee discounts, and a supportive work environment in the heart of Arizona's tourism capital.
Responsibilities
- Deliver exceptional guest experiences through check-in/out processes and personalized service
- Manage reservations, room assignments, and billing inquiries with precision
- Collaborate with housekeeping and maintenance teams to resolve guest requests
- Operate property management systems and handle cash transactions securely
- Uphold brand standards through consistent service excellence and attention to detail
- Participate in daily briefings and contribute to process improvements
Qualifications
- High school diploma or equivalent; hospitality coursework a plus
- Previous customer service experience preferred but not required
- Strong communication skills and professional demeanor
- Basic computer proficiency with ability to learn proprietary systems
- Flexible availability including nights, weekends, and holidays
- Ability to stand/walk for extended periods and lift up to 25 lbs
- Valid Arizona driver's license (if airport shuttle duties assigned)