Job Description
Join the award-winning team at Grand Hotel Wichita, where luxury meets heartland hospitality. We're seeking a dynamic Senior Front Desk Agent to deliver exceptional guest experiences in our AAA Four-Diamond property. You'll be the first point of contact for discerning travelers, managing check-ins, resolving complex guest inquiries, and ensuring seamless operations. Enjoy competitive benefits including health insurance, 401(k) matching, and complimentary accommodation discounts. If you thrive in fast-paced environments and possess a passion for service, this is your opportunity to grow with Kansas' premier hospitality destination.
Responsibilities
- Manage seamless guest check-in/check-out processes with Opera PMS software
- Resolve escalated guest complaints with empathy and efficiency
- Coordinate with housekeeping, maintenance, and valet teams
- Process payments and manage billing discrepancies
- Train and mentor junior front desk staff
- Implement upselling strategies for premium rooms and amenities
- Maintain detailed guest preference profiles for personalized service
Qualifications
- 3+ years luxury hotel front desk experience required
- Proficiency in Opera PMS and Microsoft Office Suite
- Exceptional conflict resolution and communication skills
- Ability to work nights, weekends, and holidays
- Valid Kansas driver's license and clean driving record
- Hotel Management or Hospitality degree preferred
- Spanish language fluency a strong plus
- Must pass background check and drug screening