Job Description
Join our award-winning team as a Front Desk Agent at the Grand Hotel in downtown Kansas City! We're seeking friendly, energetic individuals to create memorable guest experiences. No prior experience required – we provide comprehensive training. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a supportive environment. Perfect for career changers or recent graduates!
Responsibilities
- Check in/out guests efficiently using hotel management software
- Manage reservations and room assignments
- Respond to guest inquiries with exceptional customer service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Handle emergency situations following established protocols
- Upsell hotel amenities and services
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Proficient with basic computer applications
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable transportation and punctuality
- Ability to stand for extended periods