Job Description
Launch your hospitality career with Harborview Hotels & Resorts! We're seeking energetic Entry-Level Guest Services Agents to join our award-winning Baltimore team. This full-time shift-based position offers comprehensive training and growth opportunities within our luxury hotel chain. Enjoy competitive pay, benefits, and a vibrant work environment at our iconic Inner Harbor location.
Responsibilities
- Deliver exceptional guest service during assigned shifts (days, evenings, weekends, holidays)
- Manage check-in/check-out procedures and room assignments
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Operate property management systems efficiently
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency with POS systems
- Professional appearance and positive attitude
- Ability to stand for extended periods
- Must be 18+ years old