Job Description
Join our award-winning team at Oakland Grand Hotel as an Entry-Level Guest Services Associate! No experience needed – we provide comprehensive training for passionate individuals looking to start their hospitality career. Enjoy competitive pay, benefits, and a dynamic work environment in the heart of downtown Oakland. Perfect for students, career changers, and hospitality newcomers. Apply today to become part of our family!
Responsibilities
- Warmly welcome and check in/out guests using hotel systems
- Manage reservations and respond to guest inquiries
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns with professionalism and empathy
- Assist with luggage and guest requests
- Maintain a clean and organized front desk area
Qualifications
- No prior experience required – training provided!
- High school diploma or equivalent
- Excellent communication and customer service skills
- Basic computer proficiency
- Ability to work flexible shifts including weekends/holidays
- Positive attitude and teamwork mindset
- Valid CA driver's license (for airport runs)
- Authorization to work in the US