Job Description
Are you a people person looking for a rewarding career in the heart of Oklahoma City? The Oklahoma City Grand Hotel & Suites is currently seeking a Part-Time Front Desk Associate to join our dynamic hospitality team. We pride ourselves on exceptional guest experiences and are looking for individuals who are reliable, detail-oriented, and ready to work flexible shifts.
As a key member of our front-of-house team, you will be the face of our hotel, ensuring our guests feel welcomed and valued from the moment they arrive. If you thrive in a fast-paced environment and want to build a career in the hospitality industry, we want to hear from you.
Responsibilities
- Check guests in and out efficiently, processing payments and issuing room keys.
- Answer incoming phone calls and emails promptly, addressing inquiries and resolving issues.
- Assist guests with local recommendations, directions, and transportation arrangements.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Handle guest complaints and requests with patience and a solution-oriented mindset.
- Assist with administrative tasks, including filing and data entry.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED required.
- Previous experience in hospitality, customer service, or front desk operations is preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and property management systems.
- Ability to work flexible shifts, including weekends, holidays, and nights.
- Professional appearance and demeanor at all times.
- Must be able to stand for extended periods and lift up to 20 lbs.