Job Description
Join our award-winning team at the heart of DC's hospitality scene! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences during high-demand shifts. This is your opportunity to be the first point of contact for discerning travelers while working in a dynamic, fast-paced environment. Competitive pay, flexible scheduling, and rapid advancement paths available.
Why You'll Love Working With Us:
- Comprehensive benefits package including medical/dental/vision
- 401(k) with company matching
- Complimentary hotel stays nationwide
- Recognition programs for top performers
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations and room assignments with precision
- Resolve guest inquiries and concerns with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute emergency procedures per hotel protocols
- Upsell premium services and amenities
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with PMS systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexibility to work nights, weekends, and holidays
- Valid driver's license and reliable transportation
- Basic first aid/CPR certification (or willingness to obtain)