Job Description
Launch your hospitality career with no experience required! Grand Hospitality Group is seeking enthusiastic Guest Services Associates to join our dynamic team in Houston. We provide comprehensive training and career growth opportunities for motivated individuals passionate about creating exceptional guest experiences.
As a key member of our front desk team, you'll be the first point of contact for our guests, ensuring seamless check-in/check-out processes, managing reservations, and addressing inquiries with professionalism and warmth. We value attitude over experience and invest in developing talent from the ground up.
Responsibilities
- Deliver exceptional guest service during check-in/check-out procedures
- Manage reservation systems and room assignments accurately
- Address guest inquiries and resolve issues promptly
- Process payments and maintain financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and safety protocols
- Assist with special requests and VIP guest handling
- Participate in ongoing training programs
Qualifications
- No prior hotel experience required
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Flexibility to work evenings, weekends, and holidays
- Valid Texas driver's license (if required for property access)