Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Fort Worth! We're urgently seeking passionate professionals to deliver exceptional guest experiences at our luxury downtown hotel. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of Texas' most vibrant cities. If you thrive in fast-paced environments and value teamwork, apply today!
Responsibilities
- Manage check-in/check-out processes efficiently while maintaining accuracy
- Handle guest inquiries, complaints, and special requests with professionalism
- Operate hotel management systems (PMS) and process payments
- Coordinate with housekeeping and maintenance teams for guest needs
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain security protocols for guest and property safety
- Prepare daily reports and manage room inventory
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency in hotel management software (e.g., Opera, Marriott Bonvoy)
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of Fort Worth attractions and local services
- Flexibility to work nights, weekends, and holidays
- High school diploma or equivalent required
- Valid Texas driver's license (if airport shuttle duties required)