Job Description
Welcome to The Milwaukee Grand Hotel, a beacon of luxury and hospitality in the heart of Wisconsin. We are currently seeking energetic and dedicated individuals to join our dynamic team as Entry Level Hotel Guest Services Associates. If you are looking to launch a rewarding career in the hospitality industry in the vibrant city of Milwaukee, this is the perfect opportunity for you. As the first point of contact for our guests, you will play a pivotal role in ensuring every visitor leaves with a lasting, positive impression.
We offer a competitive benefits package, a supportive work environment, and a clear pathway for professional growth within the hotel industry.
Responsibilities
- Greet guests warmly upon arrival and manage the check-in and check-out process efficiently and professionally.
- Answer incoming phone calls and emails with a polite and helpful demeanor, directing inquiries to the appropriate department.
- Assist guests with local recommendations, directions, and information regarding hotel amenities and services.
- Maintain the cleanliness and organization of the front desk area and lobby spaces.
- Collaborate closely with the housekeeping and maintenance teams to address guest requests promptly.
- Handle guest complaints and special requests with a solution-oriented mindset, ensuring high levels of guest satisfaction.
- Process payments and manage accurate cash and credit transactions.
Qualifications
- High school diploma or GED required; some college coursework is a plus.
- Previous customer service experience is preferred but not mandatory for entry-level candidates.
- Excellent verbal and written communication skills.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Proficiency with computers and basic office software (Microsoft Office Suite).
- A positive attitude, a strong work ethic, and a genuine passion for helping people.
- Ability to stand for extended periods and lift light objects as needed.