Job Description
Join our dynamic team at Grand Hotel Nashville as a Front Desk Agent and be the first point of contact for our guests! We're seeking energetic professionals to deliver exceptional hospitality experiences during day, evening, and overnight shifts. If you thrive in fast-paced environments and take pride in creating memorable stays, this is your opportunity to shine. Immediate openings available with competitive pay and growth potential.
Responsibilities
- Check-in/out guests efficiently using hotel management systems
- Manage reservations, billing inquiries, and payment processing
- Coordinate with housekeeping and maintenance departments
- Resolve guest complaints with professionalism and empathy
- Maintain accurate records of guest interactions and requests
- Sell hotel amenities and local attractions to enhance guest experience
- Ensure lobby and front desk areas remain immaculate and welcoming
Qualifications
- High school diploma or equivalent required
- Previous hospitality or customer service experience preferred
- Strong communication and conflict resolution skills
- Proficient with hotel property management systems
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Nashville attractions and transportation
- Valid driver's license and reliable transportation
- Ability to stand for extended periods and lift up to 25 lbs