Job Description
Join our award-winning downtown Chicago hotel as a Front Desk Agent! We're urgently seeking charismatic hospitality professionals to deliver exceptional guest experiences at our luxury property. This is your chance to be the first point of contact for international travelers and corporate clients while advancing your career in one of America's most vibrant cities. We offer competitive compensation, comprehensive benefits, and rapid advancement opportunities for high performers.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Process payments and manage cash handling procedures
- Resolve guest inquiries and escalate complex issues to management
- Coordinate with housekeeping, concierge, and valet services
- Upsell room upgrades, dining packages, and local attractions
- Maintain accurate reservation records and room status updates
- Execute emergency protocols and security procedures
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Chicago attractions and transportation
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required
- Valid driver's license preferred