Job Description
Are you looking for an exciting entry-level opportunity in the hospitality industry? Grand Horizon Hospitality is currently seeking enthusiastic and dedicated individuals to join our dynamic team in Houston, TX. We pride ourselves on providing exceptional guest experiences and offer a comprehensive training program for those ready to start their career journey with us.
As a member of our team, you will have the chance to work in a fast-paced, supportive environment where your contributions matter. We offer competitive benefits, including health insurance, paid time off, and clear pathways for professional advancement within the company.
Why Join Us?
- Comprehensive on-the-job training for all new hires.
- Opportunities for rapid career growth and promotion.
- Modern work environment with a friendly team culture.
- Employee discounts on hotel stays and dining.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in/check-out processes efficiently.
- Answer phone calls and respond to guest inquiries via email or in person with professionalism.
- Resolve guest complaints and issues in a calm and solution-oriented manner.
- Maintain cleanliness and organization of the front desk area and lobby.
- Process payments accurately and handle cash transactions according to company policy.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms and facilities are pristine.
- Assist in organizing special events and daily hotel operations as required.
Qualifications
- High school diploma or equivalent (GED) is required.
- No prior experience necessary; we value attitude and willingness to learn over experience.
- Excellent verbal communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work flexible hours, including weekends, holidays, and nights.
- Basic computer literacy and typing skills.