Job Description
Join our award-winning team at Grand Hotel Group in Charlotte, NC! We're seeking enthusiastic Part-Time Hotel Associates to deliver exceptional guest experiences. No experience required – we provide comprehensive training!
As a key member of our front desk team, you'll be the first point of contact for guests, ensuring seamless check-ins/outs, answering inquiries, and creating memorable stays. Enjoy flexible scheduling, a supportive environment, and opportunities for growth in the hospitality industry. Perfect for students, career changers, or anyone seeking a rewarding part-time role!
Responsibilities
- Guest check-in and check-out procedures with accuracy and efficiency
- Answering phones and responding to guest inquiries promptly
- Assisting with reservations and room assignments
- Maintaining lobby cleanliness and professional appearance
- Processing payments and managing cash transactions
- Coordinating with housekeeping and maintenance teams
- Handling guest requests and resolving issues with empathy
Qualifications
- No prior experience required – full training provided
- Excellent communication and interpersonal skills
- Strong customer service mindset with a friendly attitude
- Ability to multitask in a fast-paced environment
- Basic computer literacy and cash handling comfort
- Reliability and punctuality
- Positive team player with problem-solving abilities