Job Description
Join our award-winning luxury hotel team as a Front Desk Agent! We're seeking enthusiastic hospitality professionals to deliver exceptional guest experiences at our downtown Houston location. This entry-level role offers comprehensive training, career advancement opportunities, and a vibrant team environment. Perfect for recent graduates or career changers passionate about service excellence.
Our competitive benefits package includes health insurance, paid time off, employee discounts, and tuition reimbursement. Enjoy working in a state-of-the-art facility with modern amenities and a supportive management team dedicated to your growth.
Responsibilities
- Check-in/out guests efficiently using PMS software
- Manage reservations and room assignments
- Handle guest inquiries and resolve service issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel services and amenities
- Maintain a clean and organized lobby area
- Follow all safety and security protocols
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Basic computer proficiency and typing skills
- Strong communication and interpersonal abilities
- Ability to multitask in fast-paced environments
- Professional appearance and positive attitude
- Flexible availability including weekends/holidays
- Valid driver's license (if applicable)