Job Description
Join our award-winning team at the Denver Grand Hotel, where hospitality excellence meets Rocky Mountain charm! We're seeking a dynamic Front Desk Agent to create unforgettable guest experiences in the heart of downtown Denver. As the first point of contact, you'll embody our commitment to personalized service while managing seamless check-in/check-out processes. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of Colorado's most vibrant hospitality destinations.
Responsibilities
- Deliver exceptional guest service through warm, personalized interactions and prompt problem resolution
- Manage all front desk operations including check-in/check-out, room assignments, and key issuance
- Process payments, handle cash transactions, and maintain accurate billing records
- Coordinate with housekeeping, maintenance, and valet teams to ensure flawless guest experiences
- Utilize hotel management systems (Opera/PMS) for reservations and guest profile management
- Act as local concierge, providing recommendations for dining, attractions, and transportation
- Resolve guest concerns with empathy and professionalism, escalating complex issues appropriately
Qualifications
- Minimum 1 year hospitality or customer service experience in a hotel environment
- Proficiency in hotel management systems (Opera, Fidelio, or similar)
- Exceptional communication and interpersonal skills with multilingual abilities preferred
- Strong problem-solving abilities and attention to detail in high-pressure situations
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid driver's license and clean driving record (for valet coordination)
- High school diploma or equivalent; hospitality certification a plus