Job Description
Join our award-winning team at Grand Horizon Hotel, where we welcome passionate individuals to start their hospitality journey. No experience required – we provide comprehensive training to launch your career in luxury guest services. Enjoy competitive pay, flexible scheduling, and growth opportunities in Charlotte's premier destination hotel.
Responsibilities
- Deliver exceptional guest experiences through front desk operations, concierge services, and valet assistance
- Maintain pristine guest rooms and common areas following brand standards
- Process reservations and manage check-in/check-out procedures efficiently
- Collaborate with housekeeping and maintenance teams to ensure seamless operations
- Respond to guest inquiries with professionalism and problem-solving skills
- Assist with event setup and banquet services for conferences and weddings
- Adhere to safety protocols and emergency procedures
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer literacy for reservation systems
- Customer service mindset with attention to detail
- Team player with collaborative spirit
- Physical stamina for standing/walking during shifts
- Willingness to complete paid certification programs