Job Description
Join the vibrant hospitality scene at Grand Plaza Hotel, a premier destination in the heart of New York City! We're seeking enthusiastic entry-level professionals to deliver exceptional guest experiences at our iconic downtown location. As part of our award-winning team, you'll gain hands-on training in luxury hotel operations while exploring career growth opportunities in the thriving NYC hospitality industry. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in the city that never sleeps.
Responsibilities
- Provide exceptional front desk services including check-in/check-out, reservations, and guest inquiries
- Manage guest requests for room service, maintenance, and concierge services
- Process payments and maintain accurate financial records using hotel systems
- Collaborate with housekeeping, security, and management teams to ensure seamless operations
- Uphold brand standards through attentive service and professional appearance
- Respond to emergency situations with calmness and efficiency
- Participate in daily briefings and training sessions
Qualifications
- High school diploma or equivalent; hospitality certification a plus
- Previous customer service experience preferred but not required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with reservation systems
- Flexible availability including weekends, nights, and holidays
- Valid work authorization in the United States
- Professional demeanor and positive attitude