Job Description
Join the vibrant heart of Nashville's hospitality scene as a Front Desk Agent at the Nashville Grand Hotel! We're seeking energetic professionals to deliver exceptional guest experiences in Music City's most iconic location. Whether you're a hospitality veteran or passionate newcomer, this role offers flexible hours and growth opportunities in a dynamic environment.
As a key ambassador of our brand, you'll create memorable first impressions while managing check-ins, reservations, and guest inquiries with precision and warmth. Enjoy competitive compensation, complimentary parking, and a supportive team culture that values your contributions.
Responsibilities
- Deliver exceptional guest service during check-in/out, including room assignments and payment processing
- Manage reservation systems and optimize room occupancy through strategic allocation
- Address guest inquiries promptly, resolving issues with empathy and efficiency
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Process payments, manage cash handling, and maintain accurate financial records
- Utilize property management software (e.g., Opera) to update guest information and preferences
- Execute upselling strategies for room upgrades and premium services
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year experience in hotel front desk or customer service role
- Proficiency in property management systems and MS Office Suite
- Exceptional communication and multitasking abilities
- Strong problem-solving skills with a guest-first mindset
- Ability to work flexible schedules, including nights/weekends/holidays
- Basic math skills for cash handling and payment processing
- Tennessee state gaming license (if applicable to property)