Job Description
Join our dynamic team at Grand Plaza Hotel and launch your hospitality career in the heart of Manhattan! We're seeking passionate individuals to deliver exceptional guest experiences in our vibrant downtown location. As an entry-level team member, you'll gain hands-on training in luxury hotel operations while working alongside industry professionals. Enjoy competitive pay, flexible scheduling, and advancement opportunities within our growing portfolio. Apply today to become part of New York's premier hospitality destination!
Responsibilities
- Deliver outstanding customer service at the front desk and throughout guest interactions
- Handle check-in/check-out procedures efficiently using hotel management systems
- Manage guest inquiries and resolve issues promptly with a solutions-oriented approach
- Assist with room inventory management and coordination with housekeeping teams
- Process payments and maintain accurate financial transaction records
- Collaborate with concierge, valet, and food service departments for seamless guest experiences
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not essential
- Strong communication and interpersonal skills
- Ability to work flexible hours including nights, weekends, and holidays
- Basic computer proficiency with willingness to learn proprietary systems
- Professional appearance and positive attitude
- Ability to stand for extended periods and lift up to 25 lbs