Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotel! We're seeking energetic night shift professionals to deliver exceptional guest experiences during evening hours. No prior experience required—comprehensive training provided. Enjoy competitive pay, night shift differential, and opportunities for advancement. Perfect for career changers or recent graduates seeking a dynamic role in Fort Worth's vibrant hospitality scene.
Responsibilities
- Check-in/check-out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, requests, and resolve issues with professionalism
- Process payments and manage cash drawer with strict adherence to policies
- Monitor security systems and ensure guest safety during overnight hours
- Coordinate with housekeeping and maintenance teams for operational excellence
- Maintain cleanliness and organization of the front desk area
- Assist with emergency procedures and incident documentation
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Basic computer proficiency and willingness to learn new systems
- Ability to stand/walk for extended periods and lift up to 25 lbs
- Flexible schedule availability (nights, weekends, holidays)
- Problem-solving mindset and customer service orientation
- Ability to multitask in a fast-paced environment
- No hospitality experience required—training provided