Job Description
Are you a people-person with a passion for hospitality?
We are currently experiencing high demand and are urgently hiring Front Desk Agents to join our dynamic team at the San Diego Grand Hotel. If you thrive in a fast-paced environment and love creating memorable experiences for guests, we want to meet you!
Our team is growing, and we offer competitive pay, comprehensive benefits, and a vibrant work culture in the heart of the city.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a welcoming atmosphere.
- Process check-ins, check-outs, and room assignments efficiently using the property management system.
- Handle guest inquiries via phone, email, and in-person with a focus on resolving issues promptly.
- Manage reservations and maintain accurate guest profiles.
- Assist with concierge services, including local recommendations and transportation arrangements.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED required.
- Previous experience in a front desk or hospitality role is preferred.
- Strong interpersonal and communication skills.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Proficiency in Microsoft Office Suite and property management software (e.g., Opera).
- Bilingual skills are a plus but not required.