Job Description
Welcome to The Waterfront Resort & Spa, a premier destination in San Jose known for exceptional hospitality and modern luxury. We are currently seeking a dynamic and professional Front Desk Agent to join our exclusive weekend team. If you have a passion for guest relations and want to work in a high-end environment, this is your opportunity.
Our weekend shifts offer the perfect balance for those looking to excel in a hospitality career while enjoying their free time. We pride ourselves on creating a warm, welcoming atmosphere for every guest who walks through our doors.
Responsibilities
- Execute seamless guest check-ins and check-outs with a focus on speed and accuracy.
- Manage incoming phone calls and emails, providing exceptional customer service to potential and current guests.
- Maintain the lobby area to ensure it remains pristine, organized, and welcoming at all times.
- Resolve guest inquiries and complaints professionally, adhering to our service recovery standards.
- Process payments and post charges using the Property Management System (PMS).
- Assist with luggage handling and valet coordination during peak hours.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or equivalent; prior experience in a hotel or hospitality setting is highly preferred.
- Strong interpersonal skills with the ability to communicate clearly and confidently.
- Proficiency in Microsoft Office Suite and hotel management software.
- Must be available to work weekends, including Saturday and Sunday.
- A positive attitude, reliability, and a genuine desire to help others.